Privacy Policy

We are Heritage Trailz, a digital service providing self-guided tour experiences.

Information We Collect

We collect and process personal information including your email address, account details, purchase information, and any email addresses you provide when sharing tours.

How We Use Your Information

We use your information to deliver purchased tours, manage user accounts, enable shared tour access, display shared tour activity within the app (including who tours have been shared with), process transactions, and improve our services. Shared recipient email addresses are used solely for delivering access to tours and related communication. Recipients will be able to view the email address of the purchasing user.

Lawful Basis for Processing

Our lawful basis for processing your personal data includes contract performance (to provide and deliver purchased tours), legitimate interests (to operate, improve, and secure our services), consent where required (for example, for optional marketing communications), and compliance with legal obligations.

Payments

We do not store or have access to your payment card details. Payments are processed securely by a third-party provider.

Data Retention

Tours and associated data are available for 5 days from purchase. We retain personal data only for as long as necessary to provide our services, manage accounts, comply with legal obligations, and resolve disputes.

Sharing Your Data

We do not sell your personal data. Your information may be shared with trusted service providers and technology platforms required to operate the app.

Your Rights

You have the right to access, correct, or request deletion of your personal data in accordance with UK data protection laws. You may contact us via the Help & Support section in the app to exercise your rights.